Refund policy

NADARAH Return and Refund Policy

You may request a return within 30 days of receiving your order. Skincare products must be unopened, unused, and in their original sealed packaging. Please retain your receipt or proof of purchase. Opened or used products are not eligible for change-of-mind returns, except where applicable law requires otherwise.

Requesting a return

Contact support@ghoodboy.com before sending a return. Include your order number and the items you wish to return. We will provide return instructions once your request is approved.

Approved returns should be sent to: NADARAH, 210 Cranbury Half Acre Road, Apt 312, Monroe Township, NJ 08831, United States.

Customers pay return shipping for change-of-mind returns. NADARAH covers return shipping for damaged, defective, or incorrect items. Please do not send items back before contacting us.

Damaged, defective, or incorrect items

Please contact us promptly at support@ghoodboy.com with your order number and, where possible, photos of the issue. We will assess the issue and arrange an appropriate replacement or refund. This does not limit your rights under applicable law.

Exchanges

For a different product, request an eligible return and place a new order separately.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact support@ghoodboy.com.

Your statutory rights

This policy does not limit any rights you have under applicable consumer protection laws. If your order is shipped to the European Union, applicable 14-day withdrawal rights remain available, subject to legal exceptions, including where applicable sealed goods unsuitable for return for health protection or hygiene reasons that were unsealed after delivery.